Voice biometrics are numerical models of characteristics (like the sound, pattern, and rhythm) within an individual’s voice, and are represented in a voiceprint of spoken qualities.
The technology often acts as a quick, convenient, and secure method of remotely determining an individual’s identity. So why haven’t more organizations integrated these functionalities into their IVR systems?
Click the link for the answer in a really good and concise post about voice biometrics. I’d also encourage you to check out other content at IVR Deconstructed, especially posts by Lisa, for even more thoughtful material on voice biometrics, privacy and logical access control.
In case you’re wondering, IVR stands for Interactive Voice Response. I have a name for the IVR technology used by call centers: The Robot Lady. You may also know it as the beast that can only be slain by frantically and repeatedly pressing zero.
The Civil Service Agency or CSA through its biometric system has uncovered 69 double-dipping employees on the government’s payroll. The policy objective of the Biometric system is to capture the true identities of government employees through a Human Resource management Information System using finger prints identification card that is difficult to duplicate or forge.
ETS, the creator of the TOEFL® test, announced the introduction of biometric voice identification to maintain fair and reliable TOEFL testing. The newly announced security measure provides an additional proven technique to add to the TOEFL program’s comprehensive security system in authenticating TOEFL test takers globally.
Similar to the highly advanced speaker identification platforms used by government and law enforcement agencies, the software uses statistical pattern matching techniques, advanced voice classification methods, and inputs from multiple systems to compare speech samples from TOEFL test takers. Launched earlier this month, the speaker identification system offers the ability to create voice prints for detailed analysis to validate TOEFL test takers. The new technology will be used as part of test security investigations in 2012 and beginning in 2013 will gradually be used on a larger scale.
“The inclusion of biometric voice identification technology is yet another tool in the TOEFL test security portfolio to ensure test integrity worldwide,” explains David Hunt, Vice President and Chief Operating Officer of ETS’s Global Division. “Including a state-of-the art speaker identification component to the TOEFL’s security system further strengthens our ability to detect attempts to gain an unfair advantage, a common concern in academia today. ETS is committed to identifying and implementing those protocols deemed most effective by leaders in the security industry in safeguarding against fraudulent behavior.”
People will be encouraged to report to the VRC close to them for registration. Registration of one person will not take more than three minutes. This will include the filling out of appropriate forms, picture taken through web camera, identification of thumb print and the printing out of identification card. This identification card will be presented to the polling station during election in 2014.
A unique, legally recognized individual identity is a prerequisite to any sort of decent society. It is an infrastructure without which many things those in the developed world take for granted simply cannot exist: compulsory primary education, successful immunization against preventable communicable disease, social safety nets, effective democracy, and more.
I’m no hotelier but the management of a hotel seems to entail a multitude of tasks where biometrics could make things a lot easier, yet news of hotels adopting biometric solutions has been so scant that we’ve only used our ‘hotel’ label once.
It could be the solution to the age-old vacation question: Where do you put your wallet when you are dressed for the pool? Ibiza hotel Ushuaïa Beach claims to be the first in the world to introduce a fingerprint payment system.
Guests register their fingerprints to one or more credit cards. They can then pay for food, drinks and services simply by touching two fingers to a biometric reader.
I like this one because it’s ever-so slightly seditious. If Google’s objective is to organize all the world’s information, 15 Minutes of Biometric Fame, in a very small way tries to make that job a little harder.
A circular track is fitted with a camera crane mounted with an independently operated camera. The camera lens imposes on public space, seeking out and scanning the visitor’s facial features. Rather than identifying a person, the biometric video analysis software assists in comparing their characteristics with a preselected data base of “celebrity” faces.
Compiled by De Nijs from a series of multilingual online search results, the initial 75,000 strong data bank consisted of typical celebrity personages as well as those who have attained fame through exposure on reality television and from the world of internet video. Each individual is tagged with one of twelve categories of stardom in one of eleven languages. These can range from artist to rock or porn star through to soap actor and musician.
In one of the world’s fastest growing economies, some 40% of people living in villages don’t have bank accounts, the number rising to three-fifths of people living in the east and north-east of India. (It is another matter that more than 40% of India’s earners have no savings.) One of the main reasons why they don’t have a bank account is that they have no definitive proof of who they are.
Also, identity – when available – is fickle and dubious.
You can’t be a fully-functioning member of the modern globalized world without a legitimate ID.
CeeQ uses sophisticated facial recognition technology developed by National ICT Australia (NICTA) under the $5 million-plus Advanced Surveillance biometric project completed last year.
“It’s designed to help users find photos they are in so they can contact the owners or Facebook to get them taken down,” Abbas Bigdeli, creator of the application and a lead developer at Advanced Surveillance, told SC at the Biometrics Institute conference.
Biometrics offer exciting possibilities for privacy-protection.
Related thoughts… Security has a lot to do with trust and privacy is a lot like security. Because they’re trusted, it’s far easier for friends to undermine privacy than it is for strangers. They’re more likely to know your secrets and they’re more likely to be connected to those who might care about them. Surprise birthday parties aren’t always surprises.
“One iris biometric marketing claim has been that the iris allowed ‘a single enrolment for a lifetime’. This claim is now proven to be false,” he says.
The likelihood of software incorrectly matching two irises from different people is around 1 in 2 million (known as the false match rate). So in practical terms, Bowyer’s results suggest that the false match rate for a system would increase to 2.5 in 2 million after three years had elapsed. This rate sounds low, but the effect appears to be cumulative, says Bowyer: “So although you might not really notice the problem after one year or two years, after five or ten years it can become a huge problem,” he explains.
But some are not convinced that the iris ageing effect will make a noticeable difference to the false match rate — even in huge national iris-identification schemes such as India’s, which so far has more than 200 million people enrolled. Biometrics expert Vijayakumar Bhagavatula of Carnegie Mellon University in Pittsburgh, Pennsylvania, says: “In my opinion, the impact of this research is to suggest that iris templates should be periodically updated.”
The iris isn’t the only thing that is changing over time, though. The matching algorithm changes, too. It seems to me that it’s important to know whether iris matching algorithms are becoming “smarter” faster than a person’s iris can change.
Customers should probably keep current on their support contract, just in case.
In the software world, if your system has a weakness, you can just fix the software, push out an update, and voila, all is well. If, however, your sensor hardware is buggy (i.e. the lock is easy to pick), you face the much more painful prospect of fixing/replacing each sensor.
Read the whole thing. The topic is very interesting from a technical point of view and does a good job of not overly hyping the issue.
According to Smart Insights Report “eID in South East Asia”, this market is to deliver a steady growth over the period, reaching over 71 million ePassports and more than 350 million eID cards installed in 2017. In addition, around 70 million driver’s licenses will be in issue.
Drunk individuals taken into protective custody in the Northern Territory are being identified using a fingerprint biometric system implemented by Unisys.
One of the problems of dealing with people severely under the influence of alcohol is that they may be unwilling or unable to identify themselves, and not all members of the community carry identification.
In the NT, those who get into trouble with the law while intoxicated three times in three months are placed on the Banned Drinker Register (BDR), and cut off for a year.
The Defender F200 is not only stylish, it’s highly capable. The drive has been validated to Level 3 of the FIPS 140-2 government security guideline–a lengthy and expensive process. The device uses hardware AES 256-bit encryption and may be configured to use the biometric scanner, a password, or both for a double layer of security. You may also specify two separate fingers to be used for validation. Excuse the morbidity, but it’s recommended that you use a finger from each hand in case you lose the use of an arm. The F200 Biometric, you see, is designed for with the military in mind.
There are two major reasons for this slow take-off of the second phase of enrolment.
First is introduction of a new software to register enrolments with new fields for agencies to improve “quality of demographic data”. “All documents, including residence proof, have been made mandatory,” a UIDAI official said. Just not that, now the three biometrics — iris, fingerprints and face — will have to be taken in higher resolution for quicker and easier generation of Aadhaar numbers. The UIDAI has decided to carry out 100% manual check of all biometric exceptions — a person whose biometrics cannot be captured — to prevent a repeat in the second phase. Second is unwillingness of many agencies to adhere to new norms at the old price of maximum R50 for each successful enrolment. This is because the UIDAI for the second phase has decided to impose a penalty of R150 for every error in enrolment and R500 for violation of its guidelines.
Marius Coetzee, MD of biometric identity control specialist Ideco, says smart identity cards will improve identification processes through the use of biometrics, but they cannot solve the identity fraud problem on their own. … “We’ve been in this game for the past 10 years. We have seen companies publish tenders for solutions and spend a lot of money on a pilot, only to see poor results. Biometrics is an extremely complex science – if you implement it correctly, working with the right partners, you will see results. If you don’t, you will simply waste money.”
ID management technology is a tool managers can use to make certain business processes more efficient, saving the organization money. No technology can manage a business all by itself.
And, of course, as with so many other things, a good partner can make all the difference. The problem is that the larger biometrics vendors don’t really want to be that partner for any normally-sized or price sensitive organization and other organizations that could really take advantage of better ID management systems have difficulty finding the partners they need because the expertise is in small companies. Biometrics hasn’t been Oracle’d, SAP’ed, Microsoftened or IBM’d, yet, and it’s going to be a while before that changes.
“Officials said every person had a right to identity and facilities accruing from that and beggars as legitimate citizens deserved it. Based on the card, they’re entitled to necessities which will be distributed on the basis of Below Poverty Line definition.”
Without a legitimate identity, it’s hard to guarantee rights.