fingerprint, India, management, ROI, South Africa, technology, time-and-attendance

A couple of municipal fingerprint time-and-attendance deployments going badly

INDIA: SDMC staff misusing biometric attendance system (Jagran Post)

According to the sources, most of the Municipal Corporation staff has given their fake thumb impressions to their colleagues who mark their attendance in their absence. Some workers raised the issue before the higher authorities but all the efforts went in vain.

SOUTH AFRICA: Council pays for unused system (Independent Online)

The costs are mounting, yet an electronic time management system installed to provide efficiency and control in the Hibiscus Coast municipality, almost three years ago, has still not been used. The biometric system which reads the fingerprints of workers to record what time they start and finish, was supposed to replace the current manual attendance register.

A lot of biometric ID management installations come down to managerial, rather than technical, challenges. This is especially true for biometric time-and-attendance systems.

Technically, biometric time-and-attendance systems are pretty straightforward but they can’t manage a business all by themselves. An organization that wants to maximize its Return on Investment in biometric ID management systems, will view the technology as a tool supporting able managers, not as a substitute for managerial skill.

For similar thoughts and other examples, see:
Business Management & Biometric Time-and-Attendance (I took the two paragraphs just above from this one);

Good Help is Hard to Find;

UK pays £22.5 million for ‘questionable’ Democratic Republic of Congo election; and

Technology and Management working together can help improve public payments system

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