Citi unveils bank branch-in-a-box

Citi launches new ATM in Asia (Banking Business Review)

Citi has rolled out a new ATM in Asia, Citibank Express, which enables customers to perform nearly all banking jobs including opening accounts and applying for loans, cards and cashier’s checks, without visiting a branch.

New machines are already being installed in Singapore, Malaysia and the Philippines, while installation at in-branch and out-of-branch locations across Asia and globally will follow later this year.

For customer identity authentication, the new machine is outfitted with an online banking connection, video-conferencing and biometric capability.

Malaysia & Singapore are already at the forefront of biometric deployments so it’s no surprise Citi is rolling out the machines there first.

UPDATE II: Remotely-Staffed US-Mexico Border Crossings

FEB. 9, 2012: Self-service U.S.-Mexican border crossing could be replicated (NextGov)

Under the agency’s plan, people carrying passports or other citizenship documents embedded with computer chips will approach kiosks to enter the United States. The kiosks will be mounted with digital scanners connected to a staffed entry point in El Paso, Texas, where CBP officers will see them through one-way video cameras and check their IDs. When near the scanner, the microchip, a radio frequency identification transmitter, signals a remote database to draw up biographical records and a photo of the document-holder. Officers then can confirm that the person in the database is the person on the camera.

AUG. 6, 2012
UPDATE:It looks like they’re installing something along these lines in Nogales, Arizona.

Avatar Officer Installed at Arizona-Mexico Border Station (Yahoo)

[Customs and Border Protection] CBP is actually installing an updated version of the University of Arizona’s kiosk—the original was tested at the station from December to March—to determine its ability to help enroll applicants in its Trusted Traveler programs at the Mexican border. The programs, also available for airline passengers, were created after 9/11 at various ports of entry into the U.S. to expedite preapproved, low-risk travelers through dedicated lanes and kiosks. All Trusted Traveler applicants must voluntarily undergo a background check against criminal, law-enforcement, customs, immigration, agriculture and terrorist databases. The process also includes biometric fingerprint checks and an interview with a CBP officer.

In Nogales, human CBP officers monitor the avatar-administered pilot-test interviews, which provide them with automated feedback uploaded wirelessly to an iPad tablet that these officers can use to conduct follow-up interviews.

AUG. 15, 2012
UPDATE II:
This robot border officer knows when you lie (Channel 3000)

Applicants for the program must undergo an interview and biometric fingerprinting to be eligible for the program — both of which can be performed by the AVATAR kiosk.

Derrick said the kiosk could process travelers in five minutes.

Travelers simply stand in front of the unit — which “looks like an ATM on steroids,” according to Derrick — and respond to yes/no questions asked in Spanish or English. “You speak to it like you speak to a person,” he said.

Their answers are monitored, with any unusual physiological responses passed on to “a human field agent” who then subjects them to “a more careful interview process,” said CBP spokesman Bill Brooks.

Unusual responses were not a sure sign of a lie, said Derrick. “There might be valid reasons for it beyond deception.”

The computer uses three sensors to assess physiological responses: a microphone, which monitors vocal quality, pitch and frequency; an infrared camera, which looks at pupil dilation and where the eyes focus; and a high-definition camera recording facial expressions.

Much more at the link.

It looks like this is much more than a tele-presence or biometric document authentication app. If this article is accurate, U.S. Customs and Border Protection is actually piloting an automated deception detector in the field and has settled upon voice as the most important thing to measure.

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