Following yesterday’s post “Customers Embrace ‘Controversial’ Technology,” comes more detailed information about the survey behind the article.
Australia and New Zealand Banking Group : No cash, no worries your fingerprint will do, new survey reveals (Press Release at 4-traders)
No cash, no worries your fingerprint will do, new survey reveals
Seventy-nine per cent of Australians said they would be comfortable with fingerprint technology one day replacing their banking PIN and more than one third of Australians would prefer to live in a cashless world according to a new survey released today.1 The Newspoll survey commissioned by ANZ also found Baby Boomers are giving younger generations a run for their money, with nearly three quarters of those aged 50-64 more likely to use digital technology over a bank branch for day-to-day banking transactions.
Australians have adopted digital habits for most of their banking needs and will increasingly look to technology to make their financial lives easier in the future, with the survey finding:
• Not surprisingly 88 per cent of people aged 18 – 34 prefer to use digital technology over a bank branch for day-to-day transactions but their Mums and Dads weren’t far behind at 75 per cent;
• 38 per cent of Australians would prefer to live in a world where they didn’t need to carry cash;
• 40 per cent of people even accepted the idea of one day outsourcing their finances to a digital personal assistant – an intelligent computer program which makes financial decisions and moves money between accounts on your behalf;
• 49 per cent of 18 -34 year olds like the idea of a digital personal assistant but
with only 30 per cent of Baby Boomers indicating they would be likely to use the technology;
• 67 per cent of Australians would be comfortable using a machine that scans your eye to verify identification in place of a pin; and
• 73 per cent of people find it inconvenient when small businesses don’t accept cards and only cash, with 82 per cent of 18-34 year olds finding cash only policies the most frustrating. There’s more in the press release at the link. See also: ANZ rolls out new customer-facing tech (itnews)