Can voice biometrics help banks restore consumer faith? (Finextra)
Voice Biometrics offers many advantages including the ones below:
- It removes the human operator from the authentication process
- It prevents the information obtained through data breaches from being used
- It removes the need for complex passwords and PINs
- When properly integrated, it can remove the need to duplicate the authentication process.
Voice is the ideal biometric modality for telephone call center ID.