banking, financial, voice

Consumers seem eager for banks to add voice biometrics

Can voice biometrics help banks restore consumer faith? (Finextra)

Voice Biometrics offers many advantages including the ones below:

  • It removes the human operator from the authentication process
  • It prevents the information obtained through data breaches from being used
  • It removes the need for complex passwords and PINs
  • When properly integrated, it can remove the need to duplicate the authentication process.

Voice is the ideal biometric modality for telephone call center ID.

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