Gatwick CIO Eliminates Lines at the Airport (Wall Street Journal)
For two years, nearly 95% of passengers have passed through security at Gatwick in less than five minutes each, said Mr. Ibbitson, speaking Tuesday at a conference. Using technology such as biometrics and touch screens with efficient interfaces, Gatwick has automated processes such as security checks and immigration, improving their performance. This year alone Gatwick has added 2 million additional passengers. “Predominantly, this is down to better airfield management and part of that is down to implementing software as a service tools,” he said.