The latest biometric technology used by the South African Social Security Agency (Sassa) to disburse social grants to about 16 million beneficiaries on a monthly basis is proving to be a worthy investment in making life easier for beneficiaries of social grants.
The number of beneficiaries of social grants in South Africa grew from 2 million in 1994 to about 16 million in February 2013. Of these an estimated 11 million are Child Support Grant beneficiaries.
Since March 2012, Sassa has been engaged in the process of mass enrolment of all beneficiaries using the latest biometric technology. This followed a major announcement by Minister of Social Development Bathabile Dlamini on behalf of the government. The technology includes finger and palm verification as well as voice recognition to ensure that the grant money is paid to the relevant beneficiary at all times.
I didn’t realize that the number of people Sassa has to keep up with had expanded eight-fold in less than twenty years. It’s probably a god idea to automate fraud detection in a disbursements organization that is growing as rapidly as that. Otherwise, it’s hard to see how a fraud detection system that depended upon old-school detective types could keep up. Creating the human capital and cultural climate for their success is a long and expensive process.